Terms & Conditions
Online Shopping Terms and Conditions ("T&C"):
These Terms and Conditions apply to your access and use of this website and to any transactions you make with R&A Enterprise Ltd. ("the Company" or "us" or "we") through the R&A Enterprise Ltd website. Please read these Terms and Conditions carefully before using this website. By using this website (or any part of it), you confirm that you have read understood, and agree to be bound by these T&C.
General Terms and Conditions :
The law prohibits the sale of alcoholic beverages to persons under the age of 18. Any customer ordering alcoholic beverages online must confirm that they are 18 years of age or older and legally permitted to purchase such goods. Customers must ensure that no unqualified person uses their website login or account to purchase alcoholic beverages. If the delivery contains alcoholic beverages, such goods must be received by a person aged 18 or order (with appropriate proof). If such person is not present, the Company reserves the right to recall the goods and will attempt to reschedule delivery at another agreed time.
The Company will made every effort to ensure that the prices details, product information and sizes of goods listed on the website are up-to-date. The company reserves the right to change the prices of goods without prior notice. All orderd are subject to the Company's sole discretion and product availability.
All orders are subject to final confirmation based on the availability of the requested goods. The Company reserves the right to refuse any ordered. products or services of it is unable to provide or services in your order. If the Company cannot supply items in your order, we will notify you by phone before the requested delivery date.
Damaged goods:
Customer must inspect the ordered goods upon receipt. If you discover damaged items, please immediately contact Customer Service to arrange a replacement. If you sign for goods and later report damage, the Company reserves the right to refuse a replacement depending on the circumstances and supporting evidence.
Exchanges and refunds:
If you find the product damaged or not in good condition upon receipt, you may contact Customer Service within 7 days to arrange a replacement. Otherwise we generally do not accept any requests for exchange or order cancellations.
If we agree to an exchange a product, but the requested replacement items is sold out, we will refund the relevant amount.
Payment Method:
All items are valued in Hong Kong Dollars.
All online orders are subject to the Company's sole discretion and product availability. Customers will receive a final receipt upon receipt of the goods for record-keeping purposes.
The Company reserves the right to change payment methods for online purchases at any time without prior notice.
Can i deposit or transfer funds to R&A Enterprise Ltd
YES! our bank account is with HSBC. If you use another bank, the transfer may take 2-3 workings days to complete. Delivery can only be arranged after the transaction is completed. Please be patient.
If you need goods urgently, we recommend paying by FPS or PAYME.
To expedite processing, please notify us via WhatsApp with your name, order number and a copy/photo of the bank receipt after transferring or depositing funds.